Effective date: September 22, 2026
This Privacy Policy explains how Classical Media & Technology LLC, doing business as Rochester Designs (“Rochester Designs,” “we,” “us”), collects, uses, and protects information when you visit rochesterdesigns.com, fill out a form, or receive text messages or emails from us.
Information we collect
- Information you give us. Your name, email address, phone number, business name, website address, and anything you write in a form or message.
- Information collected automatically. Basic analytics such as pages visited, device and browser type, approximate location, and how you arrived at the site. We use Google Analytics for this.
- Client account information. If you are a client, the details needed to build, host, and support your website and systems, including billing records.
How we use it
- To reply to your inquiry and send the website scorecard you requested.
- To schedule calls, provide services, and support existing clients.
- To send text messages you have agreed to receive (see “Text messaging” below).
- To send occasional emails about our services, which you can unsubscribe from at any time.
- To understand how the site is used and improve it.
Text messaging (SMS)
If you check the box on one of our forms agreeing to receive text messages, we may send you texts about your inquiry, appointment reminders, project updates, and account notifications. Consent to receive texts is not a condition of any purchase.
- Message frequency varies depending on your inquiry or project.
- Message and data rates may apply.
- Reply STOP at any time to stop receiving messages. You will receive one confirmation text and no further messages.
- Reply HELP for help, or contact us using the details below.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties. Information may be shared with subcontractors that provide support services, such as our text messaging provider, only to deliver the messages you asked to receive.
How we share information
We do not sell your personal information. We share it only with service providers that help us run the business, and only as needed for them to do that work. These include our website host, our customer relationship management system (Zoho), our email and text messaging providers (including Twilio), our payment processor, and analytics providers. We may also disclose information if required by law.
Cookies
The site uses cookies for basic functionality and analytics. You can accept or decline non-essential cookies using the banner shown on your first visit, and you can change your browser settings to block cookies.
How long we keep it
We keep inquiry information for as long as it is useful for following up, and client information for as long as you are a client and as required for tax and legal records afterward.
Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure.
Your choices
- Reply STOP to any text message to opt out of texts.
- Use the unsubscribe link in any marketing email.
- Contact us to request a copy of your information, correct it, or ask us to delete it.
Children
This site is intended for businesses and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.
Contact
Classical Media & Technology LLC, doing business as Rochester Designs
Rochester, New York
Email: contact@rochesterdesigns.com
Phone: (585) 565-6633